Customer Story

Toolbox24

Location
Location Vienna, Austria
Toolbox24, founded by Wibke Giese, launched Vienna’s first unmanned 24/7 tool rental. With Sharefox, Inlet, and igloohome, they created a simple, flexible, automated service.
Checkmark Objective

Create a self-service rental model that removes queues, paperwork, and limited store hours.

Star Result

Toolbox24 now offers a seamless booking, payment, and pickup experience—completely unmanned and accessible around the clock.

Key features used Key features used
  • Online Bookings
  • Online Payments
  • Order Tracking
  • Administration tools
  • Smart locks and access control
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Toolbox24: Vienna’s First Fully Automated Tool Rental

 

toolbox24 - Sharefox rental software - tool rentals

 

Toolbox24, founded by Wibke Giese, is the first unmanned, 24/7 self-service tool rental in Vienna. It redefines how individuals and professionals access equipment—making it flexible, affordable, and completely autonomous.

From steam cleaners to power drills, customers get what they need exactly when they need it—no queues, no paperwork, and no waiting around for store hours.

 

How It Works

The experience is frictionless:

  1. Book online via the toolbox24.at platform (powered by Sharefox)
  2. Pay and receive a digital access code via Inlet
  3. Use the code to unlock a smart locker via igloohome hardware
  4. Pick up and return the tool, all fully automated and accessible 24/7

“We wanted a solution that reflects how people live today—busy, unpredictable schedules. Toolbox24 gives them total freedom to rent on their terms.”
— Wibke Giese, Founder of Toolbox24

 

toolbox24 - self-service tool rental

 

The Technology That Makes It Work

Launching a 24/7 unmanned service requires total synchronization between the booking software, access backend, and smart hardware. Toolbox24’s tech stack is powered by:

  • Sharefox: Real-time rental booking and customer management
  • Inlet: Time-based digital access orchestration
  • igloohome: Smart lockers with keyless, code-based entry

“Toolbox24 is a great example of what happens when tech and vision meet. Wibke had the drive and clarity, and we at Sharefox brought in the structure and digital workflows to support a truly modern service.”
— Fred Kihle, CCO at Sharefox

toolbox24 - self-service tool rental - booking

Smart Access – Made for Automation

Once a rental is confirmed:

  • Inlet generates a secure, time-bound digital access code
  • This code works only for the customer’s rental window
  • The code is used to unlock igloohome smart padlock 2, no app or Wi-Fi needed


“Our lock technology makes secure, keyless rentals possible—any time of day. Toolbox24 shows the true potential of smart access in physical rentals.”
— Rafael Frankow, General Manager at igloohome


“We built Inlet to enable use cases just like this—secure, scalable self-service solutions. The synergy between Inlet, Sharefox, and igloohome made this launch smooth and reliable from day one.”
— Thomas Wisur, CEO of Inlet

 

Collaboration at the Core

Toolbox24 is a startup success not only because of its idea, but because of the tight collaboration between four agile, focused teams:

Role Partner Contribution
Founder & operations Toolbox24 (Wibke Giese) Concept, location, customer experience
Booking & software Sharefox (Fred Kihle) Rental platform, payments, order flow
Access backend Inlet (Thomas Wisur) Secure, timed code generation
Lock technology igloohome (Rafael Frankow) Hardware enabling 24/7 pickup

This partnership highlights the power of startup synergy—small, smart teams moving fast to bring big ideas to life.

 

Final Thoughts: A Model for the Future

Toolbox24 is not just a local service—it’s a playbook for launching self-service operations anywhere, in any industry.

“Everything had to click—from software to access to hardware—and it did, thanks to these amazing partners. Toolbox24 was built lean, fast, and 100% digital from the start.”
— Wibke Giese

If you’re thinking about building your own self-service rental, locker-based retail, or unmanned access solution—this is your blueprint.

“Want to build your own self-service rental solution? Get in touch with us for a chat.