Customer Story

TrygDepot

Location
Location Denmark
TrygDepot is a Danish self-storage provider offering a fully digital rental experience with secure, flexible, and customer-friendly solutions.
Checkmark Objective

In short, TrygDepot’s goal is to offer storage units that are easy to get started with, simple to use, and where customers can always feel safe – both when it comes to their belongings and their finances.

Star Result

TrygDepot has implemented a fully digital solution for self-storage operations. Customers can now book, sign, pay, and access their units entirely through self-service – a model that has received excellent feedback and generated strong market interest.

Key features used Key features used
  • Online Bookings
  • Availability management
  • Administration tools
  • Customer verification
  • Digital contract and terms acceptance
  • Automated communication flow
  • Customer portal (“My Page”)
  • Showroom booking
  • Smart locks and access control
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TrygDepot launches a fully digital self-storage concept in Denmark

 

TrygDepot - Self Storage Software

“At TrygDepot, with the help of Sharefox Self-Storage Software, we have built a future-oriented model that combines security, flexibility, and efficient operations. Our customers appreciate being able to book and access their units at any time – without waiting for manual follow-up.”

– Peter Møller Jacobsen, CEO, TrygDepot

 

About TrygDepot

TrygDepot.dk is an ambitious new venture in the Danish self-storage market. The market is highly competitive, and TrygDepot aims to stand out with a strong brand and the smart use of technology.

The company is led by Peter Møller Jacobsen, a pioneer in Danish real estate development, known for introducing some of the first flexible office spaces in the country. With TrygDepot, he is building a forward-looking concept that offers customers a simple, flexible, and secure experience.

The challenge

Delivering a modern customer experience requires more than just good facilities. Traditional self-storage operations involve manual customer handling, arranging viewings, and extensive administration. TrygDepot wanted a fully digital solution where customers could book, pay, and gain access on their own – anytime.

TrygDepot’s goals in practice

  • Convenience: The entire process, from booking to access, should be fast, digital, and hassle-free. Free pick-up assistance, clear signage, and personal access codes make it easy for customers to get started.
  • Security: Customers must feel confident that their belongings are well protected, with video surveillance, personal access codes, and transparent contracts with no hidden fees.

Implementing Sharefox at TrygDepot

To meet these goals, TrygDepot chose Sharefox Self-Storage Software, an all-in-one system for booking, payments, and digital access. The solution was implemented in close collaboration with Inlet (access management), Assa Abloy (security and locks), and the web agency Cubit Medialina ApS, which developed TrygDepot’s website.

Online booking

Customers can reserve and pay for storage units directly online. The system provides real-time availability and reduces the risk of double bookings.

 

TrygDepot - Rent a self storage

 

Customer verification with MitID

All customers are digitally verified through MitID, ensuring a secure and trustworthy rental process.

Digital contract and terms acceptance

Lease agreements are signed digitally, and customers accept terms online. The process is completely paperless and efficient.

Automated customer communication

Confirmations, reminders, and updates are sent automatically via email and SMS.

Automated access control

Once a booking and payment are completed, customers immediately gain access to their unit through digital lock systems.

Customer portal – “My Page”

Customers can log in to a personal portal to view contracts, update details, and manage their subscription.

 

TrygDepot - MitID self storage

 

Showroom booking

TrygDepot offers an innovative showroom solution. Prospective customers can book a viewing online and enter a dedicated showroom – without needing to arrange a time with staff.

 

TrygDepot - Showroom self storage

 

Smart lock systems

Through collaboration with Assa Abloy and Inlet, a fully digital lock solution has been implemented, providing secure and flexible access control.

 

TrygDepot

 

Results

  • A complete digital solution from booking to access
  • Significant reduction in manual work for staff
  • Highly positive customer feedback on flexibility and ease of use
  • Strong market interest and plans to expand with additional TrygDepot locations in Denmark

 

Want to digitalize your self-storage business? Get in touch with us today.