Customer Story

Marbella Rent a Bike

Location Marbella, Spain
Founded 2009
Annual rentals
Annual rentals 800+
Inventory size 10+
Marbella Rent a Bike is a leading bike rental service in Marbella, Spain, offering a variety of bicycles and guided tours for over 15 years.
Checkmark Objective

To enhance operational efficiency and customer experience by implementing an advanced rental management software solution.

Star Result

Streamlined operations, improved customer satisfaction, and increased bookings through the implementation of Sharefox software.

Key features used Key features used
  • Online Bookings
  • Variants Control
  • Inventory management and tracking on each order
  • Scheduler with calendar
  • Product packages
  • Dashboard and reports for business analysis
  • Inventory management
  • Online rental store
  • Online booking system
  • Automated emails and customer support
  • Fleet management
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Marbella Rent a Bike’s Success with Sharefox Rental SoftwareAbout Customer

Marbella Rent a Bike is a premier bike rental service based in Marbella, Spain. Founded over 15 years ago, the company has established itself as a leader in the local bike rental industry. They offer a wide range of bicycles, including mountain bikes, road bikes, and electric bikes, catering to both tourists and residents. Their commitment to quality service and well-maintained equipment has earned them a strong reputation. Marbella Rent a Bike also provides guided bike tours, ensuring a memorable experience for their customers.



Marbella Rent a Bike faced several challenges before adopting Sharefox rental management software:

  • Manual Inventory Management: Tracking the availability and condition of bikes manually was time-consuming and prone to errors.
  • Inefficient Online Booking System: Their existing online booking system was outdated and did not offer a seamless experience for customers.
  • Customer Service Load: High volume of customer inquiries and bookings overwhelmed their staff.
  • Data and Analytics: Lack of detailed insights into business performance hindered strategic decision-making.
  • Maintenance Scheduling: Ensuring regular maintenance of bikes without a streamlined system was challenging.

Implementation Process

The implementation of Sharefox rental management software at Marbella Rent a Bike involved several key steps:

  1. Needs Assessment: Conducted a thorough analysis of Marbella Rent a Bike’s specific needs and challenges.
  2. Customization: Tailored the Sharefox software to meet the unique requirements of their bike rental business.
  3. Training: Provided comprehensive training for Marbella Rent a Bike staff to ensure smooth adoption of the new system.
  4. Data Migration: Transferred all existing inventory and customer data into the Sharefox system with minimal disruption.
  5. Integration: Integrated the software with their website to enable real-time online booking and inventory updates.
  6. Testing: Carried out extensive testing to ensure the system was fully operational and bug-free.
  7. Launch: Officially launched the new system, providing ongoing support and troubleshooting as needed.


The implementation of Sharefox software yielded significant positive outcomes for Marbella Rent a Bike:

  • Improved Inventory Management: Real-time tracking of bike availability and condition streamlined operations.
  • Enhanced Customer Experience: A user-friendly online booking system increased customer satisfaction and bookings.
  • Reduced Workload: Automated processes reduced the workload on staff, allowing them to focus on customer service.
  • Detailed Analytics: Access to comprehensive data and analytics enabled better business decisions and strategic planning.
  • Efficient Maintenance: Scheduled maintenance alerts ensured bikes were always in top condition.



  1. What challenges did Marbella Rent a Bike face?
    • They faced issues with manual inventory management, an outdated booking system, high customer service load, lack of data insights, and maintenance scheduling.
  2. How did Sharefox help Marbella Rent a Bike?
    • Sharefox provided automated inventory management, a user-friendly online booking system, detailed analytics, and efficient maintenance scheduling.
  3. What improvements were seen after implementing Sharefox?
    • They saw streamlined operations, increased customer satisfaction, reduced staff workload, better business insights, and more efficient bike maintenance.
  4. How long has Marbella Rent a Bike been in business?
    • Marbella Rent a Bike has been operating for over 15 years.
  5. Where is Marbella Rent a Bike located?
    • They are located in Marbella, Spain.
  6. What types of bikes does Marbella Rent a Bike offer?
    • They offer mountain bikes, road bikes, electric bikes, and guided bike tours.

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