Customer Story

Bilutleie1

Location
Location Norway
Bilutleie1 revolutionized its car rental process by automating operations with Sharefox, significantly improving efficiency and customer satisfaction while becoming a leader in Nor
Checkmark Objective

Bilutleie1 aimed to shift from manual to automated operations.

Star Result

By implementing Sharefox, Bilutleie1 transformed labor-intensive rental processes into a fully automated service. The customer journey is now more streamlined, and internal workflows related to vehicle pick-up and return have improved significantly.

Key features used Key features used
  • Online Bookings
  • Online Payments
  • Automation
  • Self-Service solution
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Bilutleie1 Automates Rental Process and Becomes Leading Car Rental Company in Northwest Norway

Bilutleie1 transitioned from a manual car rental system to a fully digital process using Sharefox. Through automation, they simplified the customer journey, reduced administrative tasks, and increased operational efficiency.

Quote from Stian Eikrem Storsveen, Managing Director of Bilutleie1: “Digitalizing our car rental process with Sharefox has allowed us to eliminate an entire administrative position, saving significant costs while providing customers with a fast and straightforward rental experience.”

Key Features Used for Digitalizing Car Rentals

  • Website with integrated booking system
  • Global search functionality
  • Booking calendar
  • Administration system
  • Self-service solutions
  • Pricing calculation tools
  • Upselling features

About Bilutleie1

Bilutleie1 operates in the Molde, Surnadal, and Ålesund areas, initially focusing on buying and selling cars since 2008. Recognizing a growing demand for rentals, they began offering vans and motorhomes and eventually expanded to include passenger vehicles, boasting a large fleet today.

The Challenge

Bilutleie1 managed all operations manually, from pricing agreements to key delivery and vehicle transactions. This required constant presence and became labor-intensive.

With an increasing number of vehicles and customers, they realized the need to streamline operations. They used Excel spreadsheets and met customers in person for vehicle handovers, which, while appreciated for its simplicity, created a significant workload. To enhance their reputation as an easy rental option, digitalization was essential.

To provide a smooth customer experience, the rental process needed to be digitized. Customers wanted to check prices, availability, and make reservations via mobile devices. An automated pricing system was also necessary to ensure consistent pricing without manual calculations for each transaction.

Implementing Sharefox for Bilutleie1

Transitioning to automated processes marked a pivotal moment for Bilutleie1. Through the Sharefox platform, they automated numerous time-consuming transactions, enhancing rental efficiency and customer satisfaction.

Professional Website with Integrated Booking System

With Sharefox, Bilutleie1 established a professional website featuring an integrated booking system. Smart features like a booking calendar and global search allow customers to easily check prices, view available vehicles, and make reservations directly online, saving time for both customers and staff. In today’s digital landscape, customers expect to handle the entire rental process from their mobile devices, and Bilutleie1 is now a leader in this area.

Multilingual Rental Site

Bilutleie1 also launched an English version of their rental site to attract the growing market of international tourists, particularly cruise passengers visiting Molde. This accessibility is crucial, enabling customers worldwide to find, book, and pay for rentals seamlessly.

Efficient Administration System

Bilutleie1 now has an administration system that provides full oversight of all rental vehicles, bookings, payments, orders, and contracts. An automated pricing system ensures all customers receive the same rates based on vehicle type and rental duration. The administration system and website are fully integrated.

Self-Service Solutions

Bilutleie1 has implemented a seamless self-service solution, allowing customers to manage the entire rental process—from booking to vehicle return—independently through integration with Sharebox and their key system.

The rental process now works as follows: After booking and paying for a vehicle online, customers receive an automatic confirmation. The day before pick-up, they receive instructions on where and how to collect their key from Sharebox. At the end of the rental period, customers can easily return the vehicle and drop the key in the key box, all without personal contact. The entire process is digital, providing a flexible and smooth experience.

Results for Bilutleie1

With the Sharefox rental system, Bilutleie1 can now manage the entire rental process from anywhere—whether in the office, at home, or traveling. The digitalization of their car rental operations has significantly impacted their business, and they consider this transition key to their success.

Advanced Booking Capabilities

The system allows for bookings up to a year in advance, providing predictability for both staff and customers. During the summer season, Bilutleie1 managed over 300 bookings from cruise tourists without any physical presence, saving time and resources. All information regarding vehicles and availability is now clearly accessible online, simplifying the process for everyone involved.

This efficiency has also enabled them to reduce staffing by the equivalent of one administrative position and lower operational costs. Customers can now pick up and return vehicles outside regular hours, enhancing flexibility and improving the service experience.

Increased Revenue Opportunities

The Sharefox rental system opens up new revenue streams through upselling. Bilutleie1 can now offer additional services, such as electric vehicle charging and extra insurance options, easily accessible through the digital platform.

Profitable Operations through Automation

Automation via Sharefox has been crucial for the profitability of their car rental business. Efficient information flow, including automated SMS notifications with essential details like fuel replenishment and price calculations, simplifies the rental process for both staff and customers. Sharebox’s key systems further enhance the pick-up and drop-off processes, making the overall operation more efficient and scalable.

Leading Car Rental Company in Northwest Norway

Bilutleie1 has established itself as the leading car rental provider for both individuals and businesses with rental points in Molde and Ålesund. They feature a modern fleet with a range of options from passenger cars to vans and minibuses, and they are well-regarded locally for their excellent customer service.

Interested in digitalizing your car rental business? Contact us today for a no-obligation discussion.