DNT is Norway’s largest outdoor life organization that aims to preserve nature and cultural values and promotes an active, simple, and environmentally-friendly outdoor life for everyone regardless of age and shape.
The association organizes thousands of cabin trips, walks, guided tours and activities, mountain sports, and educational courses with outdoor activities every year. In addition to these activities, DNT provides rental equipment for kayaking, skiing, sledding, cycling, and other outdoor sports.
DNT had been unable to fully manage its bookings and inventory management, especially during peak periods. WIth Sharefox rental software, renting equipment has become easier for DNT and its customers.
Den Norske Turistforeningen
Den Norske Turistforening (DNT) was founded in 1858 with an aim to develop the country’s tourism. Today its goal is to promote simple, secure, and environmentally friendly outdoor activities like skiing, kayaking, hiking, mountain sports, cycling, and sledding.
The association arranges thousands of guided tours, trips and courses annually. It has over 300,000 members, and together with local associations all over Norway, it operates over 550 cabins in Norwegian mountains and forest areas.
DNT also provides rental of equipment like kayaks, skis, bikes, or hiking equipment used for these outdoor activities.
A tedious process
DNT’s equipment rental service had grown so big, and the team was finding it difficult to properly manage orders and inventory, in addition to managing its other activities. Since the team relied on manual systems, checking the availability of products was a tedious process.
There was usually a queue of orders waiting to be serviced during peak seasons, and it became even more challenging to process orders on time. This situation wasn’t very pleasing for customers.
Partnering with Sharefox
In 2019, DNT partnered with Sharefox to implement a solution that will solve its rental challenges. The company used Sharefox kayak rental software to digitize its operations and took its equipment bookings online.
The variant control feature allowed the DNT team to arrange equipment based on size and model on the online store, providing clients with options. With the real-time availability view, the team could tell what items were in stock to put together a quote quickly, and customers could see the items available for rent in the store.
Besides equipment rental, DNT could also showcase upcoming tours and activities, allowing customers to book these events directly on their online store.
Sharefox online rental system was the perfect tool that DNT needed to eliminate double bookings, cut down order processing times, and improve its operations.
Within a few months of integrating Sharefox into its system, DNT recorded a massive increase of bookings. The real-time availability feature and calendar view optimized DNT’s booking process, leading to a higher conversion rate.
Sharefox software enhanced DNT’s payment process with its deposit and prepayment feature and various payment methods. The association also recorded high ratings and excellent customer feedback, thanks to Sharefox.
Not only has Sharefox rental management system made it easier for DNT to manage rental inventory, but it also increased its revenue thanks to an increase in bookings.