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We hope you’ve had a great start to what is, for many of you, the high season. Spring is slowly turning into summer, and we have some genuinely useful product updates to share — from a new open-ended booking option to faster order lists and a new toll-integration partner.
This isn’t a marketing wrap-up. It’s a practical rundown of what changed in Sharefox this month, why we built it, and how to use it in your own rental operation — whether you run a tool and equipment rental business, a vehicle fleet, or a subscription rental model.
| Update | What it does | Status |
|---|---|---|
| Open-ended return | Book without a fixed return date; invoice monthly | Rolling out over coming weeks |
| Improved pickup & return emails | Confirmation emails now include full customer info and itemized product list | Live |
| Order list speed improvements | Faster loading on the order list, even with thousands of orders | Live |
| Flyt Autopass integration | Second toll/ferry provider integration, alongside Fremtind | Launching within days |
Why product update communication matters
Effective product update announcements aren’t just about informing users — they’re about giving people the context to act on a change. A feature that isn’t explained clearly is a feature that goes unused, no matter how useful it is. That’s why every Sharefox update — big or small — gets a plain-language explanation of what changed, who it’s for, and what you need to do next (if anything).
As Wes Kao, co-founder of Maven, has put it in her writing on product communication:
“The best product updates don’t just say what changed — they tell the user why it matters to them, specifically, this week.”
We’ve tried to build this update around that principle. Here’s what’s new.
What’s new this month
Open-ended return
Until now, every booking in Sharefox required a return date. That works well for most short-term rentals, but it doesn’t fit every business model. Some operators — particularly those renting tools and machinery — prefer to let a customer keep a product for as long as they need it, invoicing monthly rather than forcing a fixed end date.
That’s exactly what open-ended return solves. A booking can now be made without a return date, so you can bill your customer monthly for as long as the rental continues.
One important trade-off to plan for: an open-ended booking, because it has no return date, blocks that product from being booked by anyone else far into the future. If you run a business with tight utilization margins, weigh this before turning it on for high-demand items.
This feature is rolling out over the next few weeks. If you’d like to be one of the first customers to test it, email support@sharefox.no and let us know.
Improved pickup and return emails
When you mark an order as “Picked up” or “Returned” in Sharefox, you’re asked whether you want to send the customer a confirmation email. Those emails just got more useful:
- They now include full customer information, including any custom “Extra information” fields you’ve configured for your shop (project numbers, cost centers, and so on).
- The pickup confirmation now lists every product that was handed out in that order.
This is a small change with a real impact on customer trust — it gives renters a clear, written record of exactly what they picked up (or returned), reducing disputes and support tickets. It’s part of the same self-service and customer-experience thinking behind our check-in/out tools.
Speed improvements on the order list
The order list is one of the most-used pages in Sharefox, and it just got noticeably faster. Because this page pulls data from every order in your account, performance pressure grows with your order volume — some of our larger customers manage thousands of orders at once. We’ve optimized the underlying queries and made the data-loading logic smarter, so the page loads faster even at scale. No setup required — you’ll just notice it.
Flyt Autopass integration
We already integrate Autopass toll and ferry payments through Fremtind. In the coming days, we’re adding a second integration partner: Flyt.
In practice, this means toll road and ferry passing fees can now be automatically allocated to the correct rental order, regardless of which of the two providers your customer uses. If you rent vehicles across regions with different toll infrastructure, this closes a real gap in automated billing. This sits alongside our other integrations and API capabilities for connecting Sharefox to the rest of your operational stack.
Read the full Autopass toll-fee guide here.
The bigger picture: what’s driving these updates
These four changes reflect the broader direction of the Sharefox platform this year: giving rental, subscription, and hybrid MultiCommerce operators more flexibility in how they book, bill, and hand over their inventory — without adding operational overhead.
We’ve also continued strengthening existing integrations (accounting, ID verification, and payment providers), refined advanced pricing configuration, and — as covered in a separate update — started rolling out AI-assisted tools aimed at smarter inventory recommendations and demand-based pricing.
Rental technology as a category has been maturing quickly. McKinsey’s research on the shift toward flexible, subscription-based access to goods notes that operators who reduce friction in booking and billing tend to retain customers longer — which lines up with why we prioritized open-ended billing this month.
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